Five days after I switched to AT&T, I received an e-mail from Verizon with the request: "Please tell us how we can improve".
I thought I would let them know they might try having a better selection of smart phones (sorry, 19 different flavors of Blackberry only count as one), letting customers know when more suitable plans/pricing is available and how about the ability to use unlocked, non-Verizon approved, phones.
But when I clicked on the survey link in the e-mail I got this:
I guess they really don't want to know what I think they can do to improve...
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